Shipping policy
Taiwan Parcels
- Order Cut-off Time: Monday to Friday, 15:00. Convenience stores and home delivery can ship on the same day.
International Parcels
- Order Cut-off Time: Monday to Friday, 15:00. International delivery can ship on the same day.
Note: If orders are placed after the cut-off time, they will be shipped the next day. Once the shipment process is completed on the official website, the system will send an order number and shipping status update to your email. You can track the progress according to the logistics categories below. If you have not received your package or have any shipping-related questions, please contact us.
Additional Information:
- Direct Shipment from Origin: All products other than artworks, including the LifeStyle series, are shipped directly from their place of origin.
Home Delivery Courier: Hsinchu Logistics (Limited to Taiwan Island)
- Estimated Delivery Time: 1-2 days
- Shipping Fee: NT$ 120 (Free shipping on orders over NT$ 1000)
- Tracking: Available
Convenience Store Pickup: 7-11 (Taiwan Island and Outlying Islands)
- Estimated Delivery Time: 2-3 days
- Shipping Fee: NT$ 70 (Free shipping on orders over NT$ 1000)
- Tracking: Available
Convenience Store Pickup: FamilyMart (Taiwan Island and Outlying Islands)
- Estimated Delivery Time: 2-3 days
- Shipping Fee: NT$ 70 (Free shipping on orders over NT$ 1000)
- Tracking: Available
International Express: SF Express (Hong Kong, Macau, Mainland China)
- Estimated Delivery Time: 2-3 days
- Shipping Fee: NT$ 250 (Free shipping on orders over NT$ 3000)
- Tracking: Available
International Express: Chunghwa Post (Japan, Australia, USA, Malaysia, Singapore)
- Estimated Delivery Time: 7-15 days
- Shipping Fee: NT$ 250~500 (Free shipping on orders over NT$ 3000 around US$100)
- Tracking: Available
